FAQ

What are the access conditions to the festival?
In agreement with the cantonal and federal authorities, the festival requires a valid Covid certificate as well as an identity document to access the concerts. This is the only constraint imposed at the moment. Children under the age of 16 are exempt from the certificate. Inside the building, the public is free to move around and drink at the bar, seated or standing, without masks or social distancing. However, we recommend that you wear a mask in the indoor areas, although it is up to you. If you have any additional question regarding Covid-19 please visit the following page.

What happens if a concert is cancelled because of Covid?
In case of cancellation of the festival or of an entire evening, tickets and packages will be refunded up to the price indicated on the ticket or package.

What protective measures are planned during the festival?
The Festival follows the cantonal and federal guidelines in effect at the time of the event. Numerous hand disinfection stations will be available on the Festival site. A team of « Welcome » staff will make sure that all standards are respected. If you have any additional question regarding Covid-19 please visit the following page.

What happens if I lose my ticket?

  • Before the festival: please contact the point of sale where you purchased your ticket.
  • For print@home tickets, the buyer is allowed to reprint the ticket. Don’t forget to destroy your damaged print@home tickets!
  • At the festival: If you lose your ticket, please go the evening cashier where someone will advise you on the proper procedure to follow.

Is the confirmation email a concert ticket?
No. The confirmation email is not valid as a ticket. Only the bar-coded and QR-coded tickets grant access to the concerts.

What happens if I am late?
Please make sure to respect the time indicated on your ticket and on our website. Depending on the artist's instructions, the festival cannot guarantee access to the venue after the start of the performance. Latecomers will not be able to claim access to their seats or a refund.